On the login screen, click Forgot your password which will enable you to 'reset' your account. If the problem persists, please call 1300 SA Water (1300 729 283) during business hours (Mon-Fri, 8:30am to 5:00pm) and our Customer Care Centre will assist you.

Check your junk or spam folders. Some customers are reporting that their emails have been sent to their spam or junk folders. If you do see the email there, you can usually mark it as 'safe' so future emails do not get sent there.  You may also need to move the email into your Inbox if it was sent to your spam/junk folder. If you would like us to try to assist you further with this issue, please call 1300 SA Water (1300 729 283) during business hours (Mon-Fri, 8:30am to 5:00pm).

On any page in mySAWater, click on the Log out button in the top-right of the screen.  You are also automatically logged out if you close the window or leave the screen idle for 20 minutes.  For additional help, please call 1300 SA Water (1300 729 283) during business hours (Mon-Fri, 8:30am to 5:00pm) and our Customer Care Centre will assist you.

Access to another persons mySAWater is determined on a case by case basis and requires completion of relevant online forms.  To discuss this matter, please call 1300 SA Water (1300 729 283) during business hours (Mon-Fri, 8:30am to 5:00pm) and our Customer Care Centre will assist you.

No.  This security feature is in place so that if you accidentally remain logged in on a compromised or public device your personal information is not at risk.  You will be automatically logged out if your computer is idle for 20 minutes.  To discuss this further, please call 1300 SA Water (1300 729 283) during business hours (Mon-Fri, 8:30am to 5:00pm) and our Customer Care Centre will assist you.

You may be able to continue regardless of receiving this message though you may experience some performance issues.  If not, or if you experience issues with your browser, you will need to try a new browser.  Supported browsers include Internet Explorer 11, Google Chrome, Mozilla Firefox and Safari. To discuss this further, please call 1300 SA Water (1300 729 283) during business hours (Mon-Fri, 8:30am to 5:00pm) and our Customer Care Centre will assist you

mySAWater has been proven to function with:

• Apple iPad Air
• Apple iPhone 6
• Samsung Galaxy Tab S2 32GB
• Samsung Galaxy S5

While you should be able to access mySAWater from any mobile device with an internet connection, you may experience display and functionality issues on other devices.

To discuss this further, please call 1300 SA Water (1300 729 283) during business hours (Mon-Fri, 8:30am to 5:00pm) and our Customer Care Centre will assist you.